Cancellation, Return, Replacement and Refund Policy.

Jupiterspeaks.com offers a very hassle free simple and transparent cancellation, return, replacement and refund policy to all its customers

Order Cancellation by Customer

We accept cancellation or modification of order with full refund within 24 hours after placing an order.

If you wish to modify or cancel your order just send an email to support@jupiterspeaks.com with order number.

If order modification or cancellation requestreceived after 24 hours of placing of order, in such cases we cannot guaranteemodification or cancellation or order, however we will try our best toaccommodate your request and confirmation shall be informed via email.

Order Cancellation policy

Jupiterspeaks.com viaccavenue.jupiterspeaks.com fully reserves the right, to refuse or cancel anyorder for any reason on its own discretion. Cancellation of any order may include limitations on quantities, inaccuracies or errors in product or price issues. If order is fully or partially cancelled, its information will be intimated to buyer via email.

Amount debited shall be fully refunded in your account and amount shall be reflected within 7-10 working days based on banks process time.

Conditions to be eligible for the Returns and Replacement Policy

Jupiter Advanced Solutions Pvt. Ltd. via Jupiterspeaks.ccavenue.com provide transparent and simple 10 Days Return and Replacements policy.

The products will be eligible for return/refund/replacement if specifically provided for in the Product detail Page.

Items must be in their original, unusedcondition.

Genuine defect or damaged, wrong item shippedin the product received.

Replacements for items are subject toinspection and checking by the Jupiter Advanced Solutions Pvt. Ltd.

Damages due to neglect, improper usage willnot be included under our Returns and Replacement policy

Product should be accompanied with OriginalProduct Certificate (if any) and Original/Copy of Invoice, packaging,documentation, lab certificates, discount coupons, etc.

In case the package appears damaged, crushed,wet or leaked from the outside please do not accept the package from thedelivery person. It is probably damage-in-transit and should be not acceptedfrom the courier company. However, if you discover the damage once you open theparcel, please report the damage to us within 48 hours of the delivery of theproduct through email (support@jupiterspeaks.com) describing the damage asmentioned below along with images of the parcel.

Genuine sizing issues, only for unused itemswith tags. Please refer to the size chart in the product page to ascertain ifthe item is of right size before buying.

Return Policy on Loose Gemstones, Mala (Rosery),Rudrakhsha and Yantra

For loose gemstones, you can return thegemstone with 100 percent money paid for the gemstone within the 10 Day periodby meeting the above conditions. Note: Shipping charges and GST are notrefundable. 

Return Policy on Gemstone Jewelry, Stone Ringsetc.

Any custom jewellery created for you (rings,pendants, etc.) cannot be returned for Money. You can however, you can place areturn request with 10 days of delivery to request for a store credit, worth 75percent of your invoice value, for use against future purchases on our website.

Important Notes

– Shipping Charges, GST charges are notrefundable.

– Return Shipment is at customer own cost

– Payment Gateway charges, if applicable, willnot be refunded

– Additionally, any additional lab certificatethat may have been ordered apart from the free along with the gemstone, shallnot be refunded in the return payment.

– Returns will take 7-10 business days toprocess (from the receiving date of the product at our address). Please notethat the credit card company / banks may take another week to reflect that inyour account.

Mode of Payment for Refund

Refund will be sent to the same mode ofpayment card or bank account or wallet from which the payment was made.

Credit Card or Debit Card or Prepaid PaymentInstrument e.g. wallets to Credit card/Debit card/Prepaid

Payment Instrument eg. Wallets.

IMPS/Bank Account through net banking toIMPS/Bank account through net banking.

Gift Card/ Gift Voucher to Gift Card/ GiftVoucher